At KIX we provide the very best in vaping equipment and accessories. We want our customers to enjoy a healthier lifestyle and have fun using alternative products. KIX provides nicotine products at the best possible value without compromising the quality. We always put the customer at the forefront of what we do, in the same way we have done since 2009.
Our products are not only offered to customers, but also developed with customers. We continuously expand the range of vaping equipment and accessories to further satisfy your requirements. At the same time we love to hear feedback from our customers. KIX strives to offer an alternative experience for all vaping requirements.
CUSTOMER CARE POLICY
KIX Vaping aim to provide a professional service to satisfy our customers quality, delivery and price expectations. To achieve this, our objectives are to:
- Establish customer needs and perception of products and services.
- Customise our products and services to ensure they are designed, produced and delivered to meet our customer requirements quickly and efficiently.
- Provide customers with effective and innovative solutions to their problems.
- Facilitate a teamwork approach with all involved parties to ensure client expectations are realised.
- Provide information and financial systems focused on rapid provision of customer relevant data.
- Provide communication links and systems at all appropriate levels in order to maximise responsiveness and co-operation.
All orders placed before 4PM are dispatched on the same day Monday to Friday. Please note that orders placed on weekends/ bank holidays will be dispatched on the nearest working day.
Priority Shipping – Next Day Delivery*
Next Day Delivery service on orders placed before 11.30am Monday-Thursday. 48 hour delivery service on orders placed after 11.30am. Orders placed after 11.30am Thursday to arrive by Monday.