If you've had a change of heart or mistakenly ordered the wrong item, you may return any unopened, unused products within 30 days. Please refer to our returns policy for further details, accessible here.
Free Kix Refill when you spend £50 or more! Visit the cart page for more details.
No, creating an account is not mandatory for ordering. However, by registering an account, you automatically enroll in our loyalty points scheme. This enables you to earn loyalty points with every purchase, which can be redeemed for discounts on future orders.
If you've forgotten your password, you can easily reset it by visiting our password reset page. Simply click on the following link: Password Reset Page.
When shopping on the KIX Vaping website and after creating an account, every £/€1 you spend earns you 5 loyalty points. Once you've accumulated 500 points, equivalent to £/€5, you can redeem them during checkout to deduct from your total order cost.
To utilize your loyalty points, simply add your desired items to your basket and proceed to the checkout page. At the top of the page, you'll be prompted to apply your accumulated points from previous orders. Click "apply" to avail of this discount. Please note that a minimum of 500 points is required to trigger this prompt.
Certainly, if your order has already been dispatched and you no longer need it, you can still cancel it. Simply return the unused items in their original packaging to KIX for a full refund.
To qualify for free standard shipping via Royal Mail, simply spend over £20. If you prefer priority delivery via DPD Ireland, spend £50 to qualify for free shipping.
For assistance with any issues regarding your order or shipping, please reach out to our customer support team at info@getyourkix.com. You can also refer to our returns policy for further details, available here.
To initiate a return, kindly reach out to our customer support team at info@getyourkix.com. For further details, please refer to our returns policy available here.
If you've had a change of heart or mistakenly ordered the wrong item, you may return any unopened, unused products within 30 days. Please refer to our returns policy for further details, accessible here.
