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Shipping Policy

Order Processing and Shipping:

  • Order Processing

    • We aim to process your order within 24 hours of confirmation, excluding weekends and holidays. You will receive a shipping confirmation email once your order is dispatched.

  • Royal Mail Standard Delivery:

    • Orders placed before 2pm are typically shipped the same day.
    • Delivery to Ireland & the UK usually takes 1-5 business days.
  • DPD Priority Delivery:

    • Delivery to Ireland & the UK generally arrives within 1-3 business days.
    • Next-day delivery is available for orders placed before 11.30am Monday-Thursday.
    • Orders placed after 11.30am Monday-Wednesday will arrive within two business days.
    • Orders placed after 11.30am Thursday usually arrive by Monday.
    • Enjoy guaranteed next day delivery with DPD service. Orders over £50 qualify for free next day service.
  • Free Shipping:

    • Orders over £20 qualify for free standard delivery to Ireland & the UK.
    • Orders over £50 qualify for free priority delivery to Ireland & the UK.

International Shipping:

  • Unfortunately, we do not offer international shipping at present.

Order Status:

  • Once your order has been dispatched, you'll receive an email notification from us.
  • If you haven’t received your order within the expected delivery timeframe after receiving your shipping confirmation email, please reach out to us at info@getyourkix.com with your name and order number, and we'll assist you promptly.

Shipping to P.O. Boxes:

  • Some carriers may have restrictions on shipping to P.O. Boxes. Please ensure to provide a valid delivery address.

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Rossport Group Limited, Unit 12, North City Business Centre, 2 Duncairn Gardens, Belfast, United Kingdom, BT15 2GG. VAT NO: 247598555, COMPANY NUMBER: NI629303
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