Click & Collect Policy
We’re thrilled to offer our convenient Click & Collect service at our Castle Court Kiosk in Belfast. Here’s what you need to know:
Order Processing Time:
- Any order placed before 12pm will be ready for collection from 2pm the same day (Monday – Friday).
Confirmation Process:
- Upon placing your order, you’ll receive a confirmation email to verify that we’ve received it.
- Once your order is picked and ready for collection, you’ll receive another email notifying you that your order is complete and ready for pickup.
Collection Details:
- When collecting your order at our Castle Court Kiosk, please ensure you provide your name and address for verification purposes.
Location:
- Castle Court Shopping Centre, Royal Avenue, Belfast BT1 1DD. (Our Kiosk is located in the centre of the mall, facing H.Samuels.)
Returns:
- Items can be returned either to the Kiosk or sent back to the warehouse. Please refer to our returns policy for more information.
Operating Hours:
- Monday – Wednesday: 9am to 6pm
- Thursday: 9am to 9pm
- Friday – Saturday: 9am to 6pm
- Sunday: 1pm to 6pm
Contact Information:
- If you have any questions or need assistance, feel free to contact us at +44 7474 668 946 or email us at info@getyourkix.com.
Note: Please be aware that high order volumes may cause delays beyond our control. We appreciate your understanding.
Thank you for choosing our Click & Collect service. We look forward to serving you!